Returns Policy
Returns & Refunds Policy
We want you to love your Wild Mart purchase. But because we sell intimate products, there are a few important rules around returns. Please read this carefully before placing your order.
90-Day Fault Warranty
All products purchased from Wild Mart are covered by a 90-day warranty from the date of purchase.
If your item develops a genuine fault within 90 days, we’ll offer a replacement, credit or refund in line with Australian Consumer Law.
If you receive a faulty, damaged, incorrect or incomplete item, you must notify us within 7 days of delivery and provide:
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Your order number
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A description of the issue
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Clear photographs or video showing the fault
Claims are assessed on a case-by-case basis. Once approved, refunds are processed weekly and returned to your original payment method. Bulk order refunds will be processed via EFT.
Hygiene & Safety Policy
Due to hygiene and health regulations, we cannot accept returns for:
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Opened or used intimate products
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Items with broken hygiene seals
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Products not in original packaging
If a product has been opened or used and is not faulty, it cannot be returned for a change of mind.
Change of Mind Returns
For unopened products only, change-of-mind returns must be:
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Lodged within 7 days of purchase
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Received at our warehouse within 14 days
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Unused, unopened, and with hygiene seals intact
Return shipping is at the customer’s expense.
Approved change-of-mind returns will be refunded, less the original shipping cost, and a $19.95 processing fee applies.
Orders Not Received
If your order hasn’t arrived, we’ll lodge an investigation with our courier. A refund will only be issued where no delivery confirmation can be obtained.
If an incorrect or incomplete address was supplied at checkout, additional redelivery fees may apply.
Customer Support & Business Hours
Our business hours are Monday to Friday, 9 am - 5 pm AEDT.
If you place an order or contact us outside these hours, please email hello@wildmart.com.
